PincoElegance.com Refund Policy

At Pinco Elegance, we value the trust and confidence you place in our brand. Every item is crafted with care, and we want you to be completely satisfied with your purchase. This Refund Policy explains the terms under which returns, refunds, and exchanges are accepted to ensure that your shopping experience with us remains transparent, fair, and enjoyable.

Eligibility for Refunds

Refunds are available for eligible purchases made directly through PincoElegance.com. To qualify, items must be returned in their original condition — unworn, unused, unwashed, and with all original tags and packaging intact. Items that show signs of wear, damage, or alteration may not be eligible for a refund.

Certain products, such as limited-edition items, personalized or customized pieces, and final sale merchandise, are non-refundable unless they are defective or damaged upon delivery.

Return Process

To initiate a return, customers must request authorization within 14 days of receiving their order. Once approved, you will receive detailed instructions on how to return your item securely. Returns should be shipped in protective packaging to prevent damage during transit. We recommend using a trackable shipping service for your security.

Refund Timeline

Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be processed within 7–10 business days, and the amount will be credited to your original method of payment. Please note that depending on your financial institution, it may take additional time for the refund to appear on your account.

Exchanges

Pinco Elegance offers exchanges for items of equal value if the requested size, color, or style is available. If the item you want is out of stock, you may choose a different product or request a refund in accordance with this policy.

Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please notify us immediately. We will prioritize your case and arrange a replacement, repair, or full refund at no additional cost. Our team may request photographs or other documentation to assist in resolving the issue quickly.

Non-Refundable Costs

Shipping charges, duties, and taxes paid at checkout or upon delivery are generally non-refundable, except in cases where the product arrives defective or the wrong item was shipped.

Final Statement

This Refund Policy is designed to protect both our clients and the integrity of Pinco Elegance. By purchasing from us, you agree to these terms and conditions. Our goal is not only to deliver exceptional fashion but also to ensure a seamless and trustworthy experience. Every return, exchange, and refund request is handled with care and fairness, because your satisfaction is at the heart of everything we do.